How long until I receive my order?
UAE, Saudi Arabia, Qatar, Kuwait, Oman & Bahrain: 7–14 business days from the date your order is dispatched. We offer free shipping to all Gulf countries on every order — no minimum required.
United States: 5–10 business days.
United Kingdom, Canada & Australia: 8–14 business days.
Can I use the SCALPA Pro every day?
Yes — the SCALPA Pro is designed for daily use. The low-frequency vibration setting is gentle enough for everyday sessions on most scalp types. We recommend starting with 5–10 minutes per session and adjusting to your comfort. If you have any scalp condition or skin sensitivity, we suggest consulting a healthcare professional before use.
Is it suitable for short hair or a shaved head?
Absolutely. The 20 massage heads self-adjust to fit any scalp — with or without hair, thick or fine. It works equally well on all hair types and lengths.
How do I clean the SCALPA Pro?
The SCALPA Pro is IPX7 waterproof, so you can rinse it under running water after each session. If you use it with a scalp oil or serum, a quick warm water rinse is all that's needed. Do not submerge the charging port.
Does it work with Gulf voltage and power outlets?
Yes. The SCALPA Pro charges via USB-C (5V/1A or higher), which is compatible with any standard USB wall adapter used in the UAE, Saudi Arabia, Qatar, Kuwait, Oman, and Bahrain. No voltage converter or special adapter is required — just use any USB charger you already own.
What is your return and refund policy?
We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase for any reason within 30 days of delivery, email us at hello@scalpa.com and we will arrange a full refund. We cover return shipping costs. No forms, no arguments.
Is the SCALPA Pro waterproof? Can I use it in the shower?
Yes. The SCALPA Pro is rated IPX7 waterproof, meaning it can handle full immersion in water up to 1 metre for 30 minutes. You can use it in the shower, during a bath, or with wet hair. Do not charge the device while it is wet or damp.
How long does the battery last?
A full charge takes approximately 90 minutes via USB-C. On a full charge, the device provides up to 3 hours of use — equivalent to approximately 2–3 weeks of daily 5-minute sessions.